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Blending Process Assessment and Employees Competencies Assessment in Very Small Entities

Abstract : The ISO/IEC 29110 series aims to provide Very Small Entities (VSEs) with a set of standards based on subsets of existing standards. Process capability determination does not seem suitable for a VSE in terms of return on investment. Our approach moves the viewpoint away from process and to the human resources. We propose a blended assessment model using the ISO/IEC 15504 for the level 1, but based on competency assessment for higher levels. 1 Introduction Since 2011 the ISO/IEC 29110 [1] series provides Very Small Entities – VSE (up to 25 people) with a set of standards establishing a framework for software life cycle processes and helping VSEs in achieving capability recognition of their processes. A requirement for the Working Group 24 (of which the authors are members) mandated to develop the 29110 series was that processes should be assessed using ISO/IEC 15504 [2] approach. A meta-analysis [3] about case studies reporting process improvement approaches for 122 SMEs states that the ISO/IEC15504 model was used only in 9% of the reported improvement efforts, which would tend to support that a 15504-based approach for VSE process assessment may not be the most appropriate approach. Accordingly, the first research question addressed in this paper is: How small organizations or projects can use the ISO/IEC 29110 standard to effectively monitor their progress and to evaluate their performance? Competency frameworks, such as the e-Competences Framework [4] focus on professional skills rather than organizational and technical processes. We propose that such information will be found more relevant by VSEs staff and furthermore that competency assessment helps ICT professionals by developing the right skills and by deploying them to best effect, it will, in time, improve understanding and performing software processes. Thus we define a second research question: How can we relate VSE process performance with employees' competencies proficiency? Section 2 overviews background work and section 3 Process Assessment Models. In section 4, we present a Competency Assessment Model for VSEs, and then we conclude the paper.
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Vincent Ribaud, Rory V O 'Connor. Blending Process Assessment and Employees Competencies Assessment in Very Small Entities. 22nd European Conference on Systems, Software and Services Process Improvement (EuroSPI 2015), Sep 2015, Ankara, Turkey. pp.206 - 219, ⟨10.1007/978-3-319-24647-5_17⟩. ⟨hal-01450744⟩



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